Every Plush Haven Hub product is made to order just for you (print on demand). Please read this policy before ordering.
Damaged, defective or misprinted items
If your item arrives damaged, has a manufacturing defect or is misprinted, or if you received the wrong item, contact us at support@plushhavenhub.com within 30 days of delivery. Include your order number and a clear photo showing the problem (for multiple items, one photo showing all of them). After we review it, we'll send a free replacement or issue a refund. You don't need to return the item.
Returns and exchanges
Because items are custom made, we don't accept returns or exchanges for change of mind, ordering the wrong size, or minor variations in color, size, shape or print position that are normal for hand-sewn, printed products. Product images are mockups for illustration.
Cancellations
Contact us as soon as possible if you need to cancel. Orders that have already gone into production usually can't be cancelled or refunded.
Lost packages and wrong addresses
If tracking shows no progress for an extended time, contact us and we'll investigate with our production partner. We can't be responsible for orders shipped to an incorrect address entered at checkout.
Refunds
Approved refunds are issued to your original payment method. Your bank or card issuer may take several business days to post it.
Contact
Plush Haven Hub · support@plushhavenhub.com